Frequently Asked Questions

Why aren't your prices listed online?

We do have a standard price list, which we will gladly email you on request. We don’t have our price list readily available online as we prefer to hear exactly what the job is before giving a price – various factors could mean we are able to offer you the job for less than our list price, and we don’t want potential customers to be put off before we have chance to offer this.

What file types do you accept?

Our preferred format for artwork is Adobe PDF, but we accept any of the following file types:

  • PDF
  • Adobe Photoshop (PSD)
  • Adobe Illustrator (AI)
  • Microsoft Word (DOC)
  • Microsoft Publisher (PUB)
  • JPG/JPEG High Resolution
  • TIFF
  • Apple Pages

We may be able to handle other types of files, but we prefer not to receive artwork from Microsoft Powerpoint or Excel. We cannot open Microsoft Works files and have no way to convert these.

What are the requirements for print-ready artwork?

If we have asked you for a print-ready file, we must be able to print the job without any editing or conversion. All print-ready artwork should adhere to the following specifications:

  • PDF file format
  • 3mm bleed on each edge
  • Crop marks
  • All images embedded
  • All transparencies flattened
  • The correct page size
  • CMYK colour mode

We check all artwork prior to printing and will let you know if there are any problems.

What is bleed?

Bleed (or overbleed) is required when you want the print to go right to the edge of the sheet of paper/card. It is very difficult to accurately print right to the edge of a sheet, so the solution is to make the print slightly bigger than required, and then cut the edges off. These edges are the bleed.

Your artwork needs to have bleed if, for example, you have a background colour and don’t want a white border around the edge.

We require a minimum of 3mm bleed on each edge.

How do I add bleed?

Bleed is easy to add if you’re using a professional design program, such as Adobe InDesign. If you’re using Microsoft Word, it is more difficult – as there is not a built in method for adding bleed.

Adobe InDesign
When creating a new document, click ‘More Options’ and change all four ‘Bleed’ values to 3mm. If you’ve already created your document, click File > Document Setup and change the four bleed values to 3mm.

Adobe Photoshop
There is no built-in bleed setting on Photoshop, so you just have to change the page size to accommodate bleed. For example, if your page size was 210x297mm (A4), simply add 6mm to the height and width – so 216x303mm. You can then add guides so you can see where the bleed is.

Adobe Illustrator
When creating a new document, simply change all four bleed values to 3mm.

Microsoft Word
Similar to Photoshop, there is no built-in bleed option in Word – so you have to change the page size by going to File > Page Setup. You may have to select ‘Custom’ paper size, and then add 6mm to the height and width of whatever size your finished artwork should be.

What are the standard paper sizes?

Here are the standard UK paper sizes:

  • A1 – 594x841mm
  • A2 – 420x594mm
  • A3 – 297x420mm
  • A4 – 210x297mm (the most common printer paper size)
  • A5 – 148x210mm (common flyer size)
  • A6 – 105x148mm (postcard size)

Other sizes commonly used in printing:

  • Business Cards – 85x55mm
  • 1/3rd A4 / DL envelope size – 210x99mm
  • Square Invites – 150x150mm (common wedding invite size)

How do I convert my document into a PDF?

Some programs have built-in options to saveĀ as a PDF, including Adobe Photoshop, Adobe InDesign and Adobe Illustrator. If you are using a Mac, you can simply go to File > Print, and then click ‘PDF’ in the bottom left corner of the print window.

If there is not a built-in option, you may have to install a PDF printer. We recommend Primo PDF.

  1. Go to the Primo PDF website and download the free version.
  2. Install Primo PDF by launching the downloaded file.
  3. Primo PDF will now be listed as a ‘printer’ on your computer. Open your document, and go to print it – and select Primo PDF as the printer.
  4. Click ‘Properties’ and ensure the quality is set to Prepress.
  5. Click ‘Print’ and select where to save the PDF.

How can I send you my artwork?

If your artwork is less than 10mb in size, you can email it to us. If it is any larger, please use a file sharing service such as WeTransfer.

Will the colour look the same in print as it does on my screen?

In short – no! Every screen has different colour settings, brightness and contrast – so it is impossible for us to match the colour to your screen. Even our professionally calibrated screens do not exactly match the printed colour.

If colour is important to you, we recommend coming into the shop and seeing a printed proof before we go-ahead with your job.

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